“The Keys to Managing Multicultural Teams”: a conference by Monica Stavire Masetti, EMEA Senior Program Manager Support & Deployment Consultant at DELL France, a major partner of Montpellier BS


On Tuesday, October 18, Montpellier Business School welcomed Mrs Monica Stavire Masetti, EMEA Senior Program Manager Support & Deployment Consultant at DELL, a major MBS partner, for a plenary conference on intercultural management. This was an opportunity to illustrate Dell’s experience in this field in concrete terms and to present the essential keys for young managers who will progress in a globalised world.

In today’s world, how can we interact with employees who do not come from the same country as we do, and do not have the same cultural or social references? How are we to adapt to these differences while pursuing a common goal without imposing or betraying our own values? This is the starting point for this strategic conference intended for both students and teachers of management.

Monica Stavire is an expert on the subject: originally from Romania, she has worked in business management for 14 years, with various key players in the digital sector. Four years ago, she joined DELL Technologies in France – a multicultural business with about 2,200 employees (after the recent EMC merger), including more than 900 employees of 37 different nationalities in Montpellier – where apprentices and Montpellier BS graduates are much appreciated.

Right off the bat, Monica sets out a basic premise: “Each individual has his or her own communication style, and no style is ‘good’ or ‘bad’! This does not mean denying who we are, but knowing our own communication style inside out, so we can recognise the same thing in other people.” In multiculturalism, we have to take into account numerous dimensions. We make many mistakes without the required humility and empathy needed to manage our differences in these exchanges. An example was illustrated on-stage by several international students presenting their own communication styles and their experiences.

Monica presented many examples: “If you manage a team in the Dominican Republic, it is essential for you to know the customs of that country. For example, to foster relationships, the Dominicans love taking part in activities with their colleagues outside of work. There are many practices similar to this in other countries. If you do not respect the customs practised in a country, you can ruin relationships.” To strengthen the adaptability and personal communication skills of each of its employees, Dell France has invested in a scalable and interactive platform (‘GlobeSmart’) that enables users to get to know and clarifies the cultural specificities of each country. “It is essential to take into account the ‘local business or personal protocols’ in order to effectively manage a multicultural team. Every day, this platform helps us to better understand conventions.”

Monica Stavire then revealed the strategies of influence that can be implemented based on the teams and goals involved. “All of these strategies are based on a single premise: the manager’s own capacity to adapt and to not be afraid of going outside of his or her comfort zone.” We must not confuse guiding with controlling. It is important to let people act in their own way while respecting overall processes, because the important thing is the result.”

Montpellier BS wishes to thank Mrs Monica Stavire and its major partner Dell France for this conference on a subject that students will frequently hear about!